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Terms and Conditions

Last Updated: 20 June 2025

Welcome to Casumo. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Casumo Services Limited. By registering an account and using our services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any specific bonus or promotion rules.

1. Your Account

  1. You must be at least 18 years of age to register and play at Casumo. We reserve the right to request proof of age and to suspend an account until satisfactory documentation is provided.
  2. You are permitted to open only one account. If we discover that you have multiple accounts, we reserve the right to close them and void any associated winnings.
  3. You are responsible for keeping your login details confidential. You must not share your password with anyone. All activity on your account is your responsibility.
  4. It is your responsibility to ensure that all information provided during the registration process is accurate and kept up to date.

2. Deposits and Withdrawals

  1. All deposits must be made from a payment method registered in your own name.
  2. We are required by our UKGC license to verify your identity before you can make a withdrawal. This process is known as Know Your Customer (KYC).
  3. Withdrawals will be processed back to the same payment method used for depositing whenever possible, in accordance with anti-money laundering regulations.
  4. We reserve the right to apply limits to deposits and withdrawals and to perform enhanced due diligence checks on transactions as required by law.

3. Bonuses and Promotions

  1. All promotional offers are subject to specific terms and conditions, which will be made clear at the time of the offer.
  2. Bonuses and winnings from bonus spins are generally subject to a wagering requirement before they can be withdrawn as cash.
  3. Unless otherwise stated, a maximum bet size applies when playing with bonus funds. Breaching this rule may result in the forfeiture of the bonus and any associated winnings.
  4. Casumo reserves the right to amend, suspend, or cancel any promotion at any time.

    5. 4. Prohibited Activities

    1. The use of any software or tool to gain an unfair advantage (e.g., bots) is strictly forbidden.
    2. Collusion with other players is prohibited and will result in account closure.
    3. You may not use our services for any fraudulent, unlawful, or improper purpose. This includes money laundering or financing of terrorism.
    4. If we have reasonable grounds to suspect you have engaged in any prohibited activity, we reserve the right to suspend or close your account and withhold any funds.

    5. Responsible Gaming

    We are deeply committed to providing a safe gaming environment. We encourage you to use our "Play Okay" tools, such as deposit limits and self-exclusion, to manage your play. For more information and access to support, please visit our Responsible Gaming page.

    6. Governing Law

    These Terms and Conditions are governed by the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales to settle any disputes.