Responsible Gaming: Play Okay at Casumo
At Casumo, we believe that gambling should always be a fun and positive form of entertainment. Our commitment is to provide a safe and secure environment where you can enjoy our games responsibly. We have a dedicated team focused on player protection and a comprehensive set of tools, which we call "Play Okay", designed to help you stay in control.
This page provides all the information you need about these tools and where to find help if you feel that your gambling is no longer fun. Your well-being is our highest priority.
Your "Play Okay" Toolkit
We provide a range of tools that can be easily accessed from your account settings at any time. We strongly encourage all players to familiarise themselves with these features and set limits that are comfortable for them.
- Deposit Limits: Control the amount of money you can deposit into your account over a daily, weekly, or monthly period.
- Loss Limits: Set a cap on the maximum net amount you can lose during a specific period. This helps prevent you from chasing losses.
- Wagering Limits: Limit the total amount of money you can bet over a set period of time.
- Time Out (Take a Break): If you feel you need a short break from gambling, you can lock your account for a period of 24 hours, 7 days, or 30 days.
- Self-Exclusion: For a longer break, you can self-exclude for a period of 6 months, 1 year, 2 years, 3 years, 4 years, 5 years, or permanently. During this time, you will not be able to access your account.
How to Recognise Problem Gambling
It's important to be self-aware and honest about your gambling habits. Ask yourself the following questions. If you answer 'yes' to several of them, it may be a sign that you should seek help.
| The Question | What It Might Indicate |
|---|---|
| Are you spending more time or money on gambling than you can afford? | Loss of control over spending. |
| Are you hiding your gambling from family or friends? | Feelings of guilt or shame. |
| Have you ever borrowed money or sold anything to get money to gamble? | Financial desperation linked to gambling. |
| Do you feel that you need to gamble with larger amounts of money to get the same feeling of excitement? | Building a tolerance to gambling. |
| Is gambling affecting your personal relationships or work? | Gambling taking priority over life's responsibilities. |
Getting Help: External Support Organisations
If you are worried about your own gambling or that of a loved one, there are several independent, non-profit organisations in the UK that offer free, confidential advice and support. We are proud to support their work.
- GamCare: A leading provider of information, advice, and support for anyone affected by problem gambling. They operate the National Gambling Helpline.
- BeGambleAware: Offers free, confidential help and promotes public understanding of gambling-related harm.
- Gamblers Anonymous: A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem.
Protecting Minors
It is illegal for anyone under the age of 18 to gamble in the United Kingdom. We use sophisticated verification systems to ensure all our players are of legal age. We also encourage parents to use filtering software to prevent minors from accessing gambling websites.