Frequently Asked Questions
Welcome to our FAQ page. Here you'll find answers to the most common questions our UK players have. We've grouped them into categories to help you find what you're looking for quickly. If you can't find your answer here, please don't hesitate to contact us.
Account & Verification
How do I register an account?
It's simple! Just visit our registration page and follow the on-screen instructions. The whole process takes only a few minutes.
I forgot my password. What should I do?
No problem. On the login page, click the "Forgot your password?" link. We'll send you an email with instructions on how to reset it securely.
Why do I need to verify my account?
Account verification (KYC) is a legal requirement set by the UK Gambling Commission. It helps us confirm you are of legal age to play and protects against fraud. You must verify your account before you can make a withdrawal.
Payments
What deposit methods do you accept?
We accept a wide range of popular UK payment methods, including Visa/Mastercard debit cards, PayPal, Skrill, Neteller, and Apple Pay.
How long do withdrawals take?
We process all withdrawals as quickly as possible. E-wallet withdrawals are often instant after approval. Card and bank transfers typically take 1-5 business days. The internal approval process can take up to 72 hours but is usually much faster.
Are there any fees for deposits or withdrawals?
No, Casumo does not charge any fees for deposits or withdrawals. However, your own bank or payment provider may apply charges, so it's always best to check with them.
Bonuses & Promotions
How do I claim the welcome bonus?
To claim your welcome bonus, simply select the offer from the "Valuables" section on the deposit screen when you make your first deposit. More details are on our promotions page.
What are wagering requirements?
A wagering requirement is a multiplier that represents the number of times you must play through a bonus before you are able to withdraw any winnings. For example, a £10 bonus with a 30x requirement means you must place £300 in bets.
What are Reel Races?
Reel Races are our fast-paced daily slot tournaments where you compete against other players for cash prizes. Simply opt-in and start spinning to climb the leaderboard! You can play them on our main slots page or on the app.
Technical
Is there a Casumo mobile app?
Yes, there is! We have an award-winning app for both iOS and Android, which offers the best possible mobile experience. You can find out more on our app page.
A game is not loading correctly. What should I do?
First, try refreshing the page. If that doesn't work, clearing your browser's cache and cookies often solves the problem. If the issue persists, our support team is here to help 24/7.