Privacy Policy
Last Updated: 20 June 2025
Casumo Services Limited ("We", "Us", "Our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, and how we keep it secure. This policy applies to all users of our services in the United Kingdom and is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
In order to provide our services and meet our legal obligations, we collect the following types of information:
- Identity Data: Includes your full name, username, date of birth, and gender.
- Contact Data: Includes your residential address, email address, and telephone number.
- Financial Data: Includes details of your payment methods, such as debit card information and e-wallet accounts, processed securely through our payment partners.
- Transaction Data: Includes details about your deposits, withdrawals, wagers, and other gameplay activity.
- Technical Data: Includes your internet protocol (IP) address, browser type and version, time zone setting, and operating system.
- Verification Data: Includes documents required for our Know Your Customer (KYC) process, such as a copy of your passport or utility bill.
How We Use Your Information
We only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
| Purpose/Activity | Type of Data | Lawful Basis for Processing |
|---|---|---|
| To register you as a new customer. | Identity, Contact | Performance of a contract with you. |
| To process your financial transactions. | Identity, Financial, Transaction | Performance of a contract with you. |
| To manage our relationship with you (e.g., customer support). | Identity, Contact, Transaction | Performance of a contract; Necessary for our legitimate interests. |
| To comply with our legal and regulatory obligations (e.g., KYC, responsible gaming). | Identity, Contact, Verification | Necessary to comply with a legal obligation. |
| To administer and protect our business and this website. | Identity, Contact, Technical | Necessary for our legitimate interests (for running our business, provision of IT services, network security). |
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We use SSL encryption to protect all data transmitted to and from our website. Access to your personal data is limited to employees and third parties who have a business need to know.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax and regulatory purposes.
Your Legal Rights
Under data protection law, you have rights including:
- Your right of access - You have the right to ask us for copies of your personal information.
- Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
- Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
How to Contact Us
If you have any questions about this privacy policy or wish to exercise any of your legal rights, please do not hesitate to contact us. Our Data Protection Officer can be reached via email at [email protected].