Contact Us
We're here to help! Our dedicated team of Player Support Ambassadors are available around the clock to assist you with any questions or issues you may have. We pride ourselves on offering fast, friendly, and efficient support to all our UK players.
Before reaching out, you might find a quick answer to your question on our comprehensive FAQ page.
Our Contact Channels
We offer two primary channels for you to get in touch with us. For the fastest response, we always recommend using our Live Chat service.
| Method | Availability | Best For |
|---|---|---|
| Live Chat | 24/7 | Instant help with urgent queries (e.g., login issues, deposit problems). |
| 24/7 | Less urgent, more detailed questions or for sending documents. |
How to Reach Us
Live Chat
This is the quickest way to get help. Simply log in to your account and click the Live Chat icon to be instantly connected with one of our friendly ambassadors. We aim to respond to all chats in under a minute.
If your query is not urgent or requires you to send documents, you can email us at [email protected]. We monitor our inbox 24/7 and aim to respond to all emails as quickly as possible, typically within a few hours.
Information to Include
To help us resolve your query as quickly as possible, please try to include the following information when you contact us:
- Your full name and username.
- A clear and detailed description of your issue.
- If your query relates to a specific game or transaction, please include the date, time, and any relevant amounts.
- If you're experiencing a technical issue, a screenshot can be very helpful.
Corporate Information
For official correspondence or business-related enquiries, our registered office address is:
Casumo Services Limited,
'The Unicorn Centre',
Triq il-Uqija,
Swieqi, SWQ 2335,
Malta.
Please note that this address is for corporate mail only and is not a channel for player support. For all account-related queries, please use Live Chat or email for the fastest service. More information about our company can be found on our About Us page.